Last week, in Part 1, I introduced the owner vs. employee mindset gap and why it can cause employees to make short-term decisions that hurt you as an owner. This week in Part 2, I’ll share five examples from my experience as an agency consultant. Next week, in Part 3, I’ll share nine ways to fix the problem in your agency. Five examples: Employees don’t take ownershipYou might recognize some of these examples of the owner vs. employee mindset gap — they’re based on examples I’ve seen many times in my work as an agency consultant. You run a service business: It’s okay for employees to take a break or make a choice that increases their comfort and productivity .
The problem is when they regularly
The problem is when they regularly make choices that hurt you… without you knowing it. They are sneaky…intentionally or not. Example 1: Avoid difficult conversations with customersHalfway through a project, one of your account managers notices that things are likely to go over budget due to scope drift, but they don’t call him, because they don’t want to Netherlands WhatsApp Number List have a difficult conversation. Unsurprisingly, the work is over budget by $30,000. Because your AM didn’t notify the client in time, your agency ends up having to “eat” $20,000 and the client is unhappy to pay another $10,000. Yet the employee keeps his job and continues to receive his salary… while you pay the price as the owner. Example #2: Filling in their expense account On a business trip to Atlanta, your strategist needs to travel from the airport to the client’s office downtown.
Instead of Paying $2.50 for
Instead of paying $2.50 for the MARTA subway, they pay $40 for Lyft because it’s been a long day and they deserve it. That night, they spend $85 on dinner — more than their dinner cap — because they think no one will notice. The next morning, they skip the hotel’s free breakfast and pay $18 at a restaurant instead. On their way home, they want to catch an earlier flight so they can meet friends for a drink. Depending on their airline status, the standby fee is $75. The agency and the client do not benefit from this, but they still charge the fees to the agency. Not knowing the details of the trip, your accountant automatically approves the expense report.